The Resource 212° service : the 10 rules for creating a service culture, Mac Anderson, (electronic resource e-audio)

212° service : the 10 rules for creating a service culture, Mac Anderson, (electronic resource e-audio)

Label
212° service : the 10 rules for creating a service culture
Title
212° service
Title remainder
the 10 rules for creating a service culture
Statement of responsibility
Mac Anderson
Title variation
Two hundred twelve degree service
Creator
Contributor
Author
Narrator
Subject
Genre
Language
eng
Summary
At 211 degrees water is hot. At 212 degrees, it boils. With boiling water, comes steam and steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence, because it's the one extra degree of effort, in business and life, which can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audio book is to keep it simple. 212 Service presents 10 simple but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audio books may be short in length, but their words speak volumes
Accompanying matter
technical information on music
Cataloging source
Midwest
http://library.link/vocab/creatorName
Anderson, Mac
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
PerformerNote
Read by Derek Shetterly
http://library.link/vocab/relatedWorkOrContributorName
  • Shetterly, Derek
  • hoopla digital
http://library.link/vocab/subjectName
  • Interpersonal relations
  • Customer relations
  • Customer services
Target audience
adult
Transposition and arrangement
not applicable
Label
212° service : the 10 rules for creating a service culture, Mac Anderson, (electronic resource e-audio)
Link
https://www.hoopladigital.com/title/11218222
Instantiates
Publication
Distribution
Antecedent source
unknown
Capture and storage technique
digital storage
Carrier category
  • other
  • online resource
Carrier category code
  • sz
  • cr
Carrier MARC source
  • rdacarrier
  • rdacarrier
Color
not applicable
Configuration of playback channels
unknown
Content category
spoken word
Content type code
  • spw
Content type MARC source
rdacontent
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (56 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Media category
  • audio
  • computer
Media MARC source
  • rdamedia
  • rdamedia
Media type code
  • s
  • c
Other physical details
digital.
http://library.link/vocab/ext/overdrive/overdriveId
11218222
Publisher number
MWT11218222
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
(MWT)MWT11218222
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable
Label
212° service : the 10 rules for creating a service culture, Mac Anderson, (electronic resource e-audio)
Link
https://www.hoopladigital.com/title/11218222
Publication
Distribution
Antecedent source
unknown
Capture and storage technique
digital storage
Carrier category
  • other
  • online resource
Carrier category code
  • sz
  • cr
Carrier MARC source
  • rdacarrier
  • rdacarrier
Color
not applicable
Configuration of playback channels
unknown
Content category
spoken word
Content type code
  • spw
Content type MARC source
rdacontent
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (56 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Media category
  • audio
  • computer
Media MARC source
  • rdamedia
  • rdamedia
Media type code
  • s
  • c
Other physical details
digital.
http://library.link/vocab/ext/overdrive/overdriveId
11218222
Publisher number
MWT11218222
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
(MWT)MWT11218222
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable
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