Coverart for item
The Resource BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns, Bill Eddy, LCSW, Esq., attorney, mediator and therapist

BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns, Bill Eddy, LCSW, Esq., attorney, mediator and therapist

Label
BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns
Title
BIFF
Title remainder
quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns
Statement of responsibility
Bill Eddy, LCSW, Esq., attorney, mediator and therapist
Creator
Author
Subject
Language
eng
Summary
"BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF. Bill Eddy is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders"--Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Eddy, William A
Dewey number
303.6/9
Index
no index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Conflict management
  • Interpersonal conflict
  • Social media
Target audience
general
Label
BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns, Bill Eddy, LCSW, Esq., attorney, mediator and therapist
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
22 cm
Edition
Second edition.
Extent
vi, 176 pages
Isbn
9781936268726
Isbn Type
(paperback)
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Ownership
*
Label
BIFF : quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns, Bill Eddy, LCSW, Esq., attorney, mediator and therapist
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
22 cm
Edition
Second edition.
Extent
vi, 176 pages
Isbn
9781936268726
Isbn Type
(paperback)
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Ownership
*

Library Locations

    • Pierre Berton Resource LibraryBorrow it
      4921 Rutherford Road, Woodbridge, ON, L4L 1A6, CA
      43.817552 -79.595966
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