Coverart for item
The Resource Bullies, tyrants, and impossible people : how to beat them without joining them, Ronald M. Shapiro & Mark A. Jankowski with James Dale

Bullies, tyrants, and impossible people : how to beat them without joining them, Ronald M. Shapiro & Mark A. Jankowski with James Dale

Label
Bullies, tyrants, and impossible people : how to beat them without joining them
Title
Bullies, tyrants, and impossible people
Title remainder
how to beat them without joining them
Statement of responsibility
Ronald M. Shapiro & Mark A. Jankowski with James Dale
Creator
Contributor
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Shapiro, Ronald M
Dewey number
303.69
Index
index present
LC call number
BF637.I48
LC item number
S53 2005
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorDate
1948-
http://library.link/vocab/relatedWorkOrContributorName
  • Jankowski, Mark A
  • Dale, Jim
http://library.link/vocab/subjectName
Interpersonal conflict
Target audience
general
Label
Bullies, tyrants, and impossible people : how to beat them without joining them, Ronald M. Shapiro & Mark A. Jankowski with James Dale
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The system for battling bullies, tyrants and S.O.B.S -- N.I.C.R. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me "the scum of the earth" : change your physiology and you change your psychology -- I, identify types : know what kind of difficulty you're up against -- Close encounters of the police kind : dealing with the situationally difficult S.O.B -- The photo shop clerk : dealing with the strategically difficult S.O.B -- The boss from hell : dealing with the simply difficult S.O.B -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B -- Little big man : controlling the encounter with the strategically difficult S.O.B -- Free agents always go for the money : controlling the encounter with the simply difficult S.O.B -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating
Dimensions
21 cm
Edition
First edition.
Extent
x, 276 pages
Isbn
9781400050116
Isbn Type
(hc.)
Lccn
2004029027
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Label
Bullies, tyrants, and impossible people : how to beat them without joining them, Ronald M. Shapiro & Mark A. Jankowski with James Dale
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The system for battling bullies, tyrants and S.O.B.S -- N.I.C.R. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me "the scum of the earth" : change your physiology and you change your psychology -- I, identify types : know what kind of difficulty you're up against -- Close encounters of the police kind : dealing with the situationally difficult S.O.B -- The photo shop clerk : dealing with the strategically difficult S.O.B -- The boss from hell : dealing with the simply difficult S.O.B -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B -- Little big man : controlling the encounter with the strategically difficult S.O.B -- Free agents always go for the money : controlling the encounter with the simply difficult S.O.B -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating
Dimensions
21 cm
Edition
First edition.
Extent
x, 276 pages
Isbn
9781400050116
Isbn Type
(hc.)
Lccn
2004029027
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n

Library Locations

    • Pleasant Ridge LibraryBorrow it
      300 Pleasant Ridge Avenue, Thornhill, ON, L4J 9B3, CA
      43.834087 -79.474933
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