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The Resource Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin

Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin

Label
Defusing the angry patron : a how-to-do-it manual for librarians
Title
Defusing the angry patron
Title remainder
a how-to-do-it manual for librarians
Statement of responsibility
Rhea Joyce Rubin
Creator
Author
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Rubin, Rhea Joyce
Dewey number
025.5
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Series statement
How-to-do-it manuals
Series volume
number 177
http://library.link/vocab/subjectName
  • Anger
  • Conflict management
  • Customer services
  • Interpersonal communication
  • Library users
  • Public services (Libraries)
Target audience
general
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • A primer on anger
  • Preventive measures
  • How to do it : 25 basic strategies for defusing anger
  • Effective listening skills
  • Beyond the basics : difficult situations
  • The digital landscape
  • Coping with your own anger
  • Help is at hand
Dimensions
28 cm.
Edition
Second edition.
Extent
xv, 125 pages
Isbn
9781555707316
Isbn Type
(paperback)
Lccn
2010046694
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Ownership
*
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • A primer on anger
  • Preventive measures
  • How to do it : 25 basic strategies for defusing anger
  • Effective listening skills
  • Beyond the basics : difficult situations
  • The digital landscape
  • Coping with your own anger
  • Help is at hand
Dimensions
28 cm.
Edition
Second edition.
Extent
xv, 125 pages
Isbn
9781555707316
Isbn Type
(paperback)
Lccn
2010046694
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Ownership
*

Library Locations

    • Bathurst Clark Resource LibraryBorrow it
      900 Clark Avenue West, Vaughan, ON, L4J 8C1, CA
      43.803234 -79.452439
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